{"id":83790,"date":"2025-08-26T11:17:06","date_gmt":"2025-08-26T11:17:06","guid":{"rendered":"https:\/\/brynq.com\/?post_type=customer-storie&p=83790"},"modified":"2025-09-22T08:15:17","modified_gmt":"2025-09-22T08:15:17","slug":"ascom","status":"publish","type":"customer-storie","link":"https:\/\/brynq.com\/nl\/customer-storie\/ascom\/","title":{"rendered":"How Ascom optimized its technician timekeeping with BrynQ"},"content":{"rendered":"\t\t
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”Even our biggest critics admitted, ‘It simply works now.’\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ascom optimized technician time tracking using BrynQ’s integration between Dynamics 365 and AFAS. \u201cWith BrynQ, the processes are correct and technicians have better insight into their hours,\u201d said Frits de Ru, HR specialist at Ascom. This solution saves time, prevents errors and provides confidence in a fully automated process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The importance of technicians at Ascom<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ascom focuses on smart data solutions, with a focus on alarm systems. The company focuses primarily on the healthcare sector, but is also active in other industries, such as business. ‘Smart data solutions’ is a broad term, so Frits gives an example: \u201cAn example we are proud of is our contribution to quiet ICUs. There, our systems ensure that doctors and nurses get important notifications without constant beeps going off. That makes it a lot more comfortable for patients,\u201d Frits says. Ascom’s technicians are indispensable for these smart solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The challenge: inefficiencies and errors in timekeeping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Previously, Ascom worked with outdated systems, such as an old version of Microsoft Dynamics and Field Vision. Hour registrations were exported to Excel and then manually entered into AFAS. This was not only time-consuming, but also error-prone. In addition, technicians had little insight into their recorded hours and leave.<\/p>

\u201cThe biggest problem was how to get data from Dynamics 365 into AFAS. It had to be faster, more reliable and with fewer errors,\u201d Frits explains. \u201cEspecially for our technicians, so that their hours are correct and their overtime is paid correctly.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The process: from ServiceNow to AFAS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Time tracking: Technicians enter their time for time, overtime and leave through ServiceNow.
2. Data transfer: This data is transferred to Dynamics 365.
3. BrynQ link: The BrynQ link extracts the written hours from Dynamics 365 and transforms them into leave entries, leave corrections and post-calculation via Ascom’s company-specific scheme. These are then uploaded to AFAS where they are automatically included in payroll processing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The added value of Salure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frits is very enthusiastic about working with BrynQ: \u201cThe team is incredibly responsive and analytically strong. They understand our processes and think along proactively. We have quite a few exceptions in our system, but the team knew how to take these carefully. BrynQ is process-oriented and professional and understands what we as a customer want.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The results of the collaboration between BrynQ and Ascom\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The implementation of BrynQ has brought several benefits to Ascom:
– No more manual exports, saving time and eliminating errors.
– Technicians now have better insight into their hours worked and payments.
– Overtime, leave and time-for-time registration run flawlessly.
– BrynQ’s team remains engaged and ready to jump in quickly with questions or adjustments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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More results together\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With BrynQ, Ascom has taken an important step toward an automated and transparent process for time registration and payroll. This not only makes work easier for the HR team, but also provides technicians with greater confidence in recording and paying for their hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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About Ascom\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ascom is an international provider of IT and mobile workflow solutions for the healthcare and business markets. Our head office is located in Switzerland and we operate in some 19 countries worldwide.<\/p>

In the Netherlands, Ascom employs about 300 people, including an HR team of three. One of them is Frits de Ru, HR specialist with over 20 years of experience within the company. The HR team deals with a wide range of tasks, such as onboarding, offboarding, recruitment, performance management and payroll.<\/p>

A key HR challenge for the team was how to process technician timesheets at Ascom more efficiently and error-free in AFAS using our solution BrynQ.<\/p>

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\n\t\t\t\t\t\tStart Building Your Integration\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tSeamlessly integrate any HR & Payroll system with the speed and convenience of BrynQ's AI, assisting you every step of the way.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\tRequest a Demo\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

”Even our biggest critics admitted, ‘It simply works now.’\u201d Ascom optimized technician time tracking using BrynQ’s integration between Dynamics 365 and AFAS. \u201cWith BrynQ, the processes are correct and technicians have better insight into their hours,\u201d said Frits de Ru, HR specialist at Ascom. This solution saves time, prevents errors and provides confidence in a […]<\/p>\n","protected":false},"featured_media":12320,"template":"","customer-storie-categorie":[],"class_list":["post-83790","customer-storie","type-customer-storie","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/customer-storie\/83790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/customer-storie"}],"about":[{"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/types\/customer-storie"}],"version-history":[{"count":14,"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/customer-storie\/83790\/revisions"}],"predecessor-version":[{"id":83842,"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/customer-storie\/83790\/revisions\/83842"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/media\/12320"}],"wp:attachment":[{"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/media?parent=83790"}],"wp:term":[{"taxonomy":"customer-storie-categorie","embeddable":true,"href":"https:\/\/brynq.com\/nl\/wp-json\/wp\/v2\/customer-storie-categorie?post=83790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}